![]() For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. The best CRM apps don't try to reinvent the wheel-they just try to make it roll a little smoother. ![]() This means keeping things like the user experience fairly conventional so that anyone-even if they've only ever operated an email inbox-can get up to speed quickly. The free CRM tools featured here are all relatively easy to operate for first-time users and provide enough resources (support or self-help) to assist when and if issues arise.Īnd while the versions reviewed are all free, each CRM application offers different levels of upgrade plans to accommodate businesses with evolving needs. These paid plans are affordable for most small and medium businesses, especially when the capabilities are expanded enough to take the place of additional standalone software such as marketing and support.īelow are the features we looked at when researching and evaluating free CRMs. While not every one of our picks checked off all five boxes, the ones that didn't offered enough compelling features or highly specific use cases to make the final cut.Ĭontact and sales management. ![]() When creating contacts, you should have some flexibility in the type of information you can add. Features like custom fields let you collect what info is important for your business. ![]()
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